Microsoft Unveils Copilot Agents to Enhance Business Process Automation
Today, Microsoft unveiled Copilot agents in general availability at its long-anticipated event. The company defines Copilot agents as “AI assistants designed to automate and execute business processes, working with or for humans.”
Features of Copilot Agents
Copilot agents range from simple, prompt-and-response agents to agents that replace repetitive tasks to more advanced, fully autonomous agents. Users can integrate the agents into their workflow, allowing them to work in the background while leveraging Copilot’s capabilities. Microsoft says Copilot agents are “simple and secure to manage” and are based on the same Responsible AI.
Integration and Security
The data shared or accessed with the AI-powered tool won’t go beyond the Microsoft 365 trust boundary, and all the processes are restricted to your tenant. The company also plans to give its competitors in the AI landscape, like OpenAI, a run for their money with pre-built agents. For instance, the Visual creator agent lets users generate images and designs. The platform is also expected to get video support soon.
Customization and Expansion
Microsoft is also making it easier to build Copilot agents using the agent builder powered by Copilot Studio. You can customize the agent to make it more advanced to meet your specific needs and publish it in all kinds of channels, including Microsoft Teams, your website, or your customer engagement hubs. Users can also expand and fine-tune the agent’s capabilities to meet specific needs like sending emails, updating records, or creating support tickets. Anyone can create a Copilot agent from BizChat to SharePoint. You can use Copilot like a partner and even @mention the agent within your workflow to share new information or ask questions.
Availability
Copilot agents and the agent builder in BizChat will ship to broad availability in the next few weeks. However, Copilot agents and the agent builder in SharePoint will roll out in public preview in early October.
